Home Oak Group COVID-19 / Coronavirus Statement

1 April 2020

Over the past week the Covid-19 pandemic has continued to escalate around the globe. All of the jurisdictions in which we have offices are now in Government enforced lockdown.  Our offices may be closed, but it is very much business as usual for Oak.

Our operational model has adapted very quickly to enable all of our teams to work remotely from home.  Our continual investment in to our I.T. infrastructure has meant we had the hardware, software and I.T. support to be able to achieve this in advance of the lockdowns.  Remote working does bring new challenges and through regular crisis management and management meetings across the group we are implementing new solutions and adapting our processes to maintain high levels of operational effectiveness.  Part of that strategy is focused on the well-being of our employees and we have adopted a number of measures to ensure we are supporting them during this challenging time.

As ever we are here to support our clients, too, whether that’s offering support for your own well-being or providing our usual high standards of service. Human resilience will prevail through this difficult time and we are here to help you.  Please reach out to your usual contacts at Oak Group should you have any concerns or require anything from us. Whilst our main telephone lines are on divert, we kindly ask that you use email as your first line of contact. 

24 March 2020

In the seven days since our last update the COVID-19 global pandemic has escalated and resulted in tough measures being put in place by governments to tackle the spread of the disease across the jurisdictions in which the Oak Group operates.

On 19 March 2020 Mauritius went into lockdown for two weeks and on 23 March 2020 the UK also went in to lockdown for 3 weeks with severe restrictions on the movement of people.  Guernsey, Jersey, IOM and Malta all have stringent travel restrictions, schools have closed and self-isolation and social distancing rules apply. 

Oak’s group board and crisis management team have been meeting daily to respond immediately to the changing picture and ensure business continuity.  We take the health and safety of our employees very seriously: by the close of today, 24 March 2020, we will have 97% of our workforce across all six jurisdictions working remotely.

Our investment in to our I.T. infrastructure has allowed the quick deployment of staff away from our offices whilst maintaining an uninterrupted level of operational effectiveness. Nevertheless the group board acknowledges the new challenges brought about by a remote operating model, and will monitor service delivery through ongoing dialogue with group executives, management and staff to ensure Oak Group’s high standards are maintained.

We will continue to post updates on our website, but should you have any concerns please contact your usual contacts at Oak Group. Phone diverts have been arranged, but we kindly ask that you use email as your first line of contact.

17 March 2020

Further to our COVID-19 / Coronavirus statement issued on 12 March 2020, we would like to provide the following update.

We continue to closely monitor the escalation of the COVID-19 / Coronavirus global pandemic and we are sure you have many personal concerns, but also concerns over how this impacts your working relationship with Oak Group.

Earlier this month we formalised a crisis management team to focus Oak Group’s efforts in managing business continuity and ensuring we can continue to deliver excellent levels of customer service.  This team is now meeting daily to respond to the rapidly changing crisis and the directions being issued by supranational bodies, such as the World Health Organisation, and local governments in all our office jurisdictions.  In response to directions issued we have:

  • Suspended all business travel and in accordance with government advice and advised employees against all non-essential personal travel.  Any essential travel will be subject to any self-isolation measures in place in the relevant jurisdiction.  We have also ceased all external meetings to reduce the risk of contracting the virus.
  • Activated remote working for a significant proportion of our workforce as this reduces the risk of mass infection and business disruption. We have deployed a significant level of I.T. equipment and updated our remote working policy to enable our employees to work at home securely. Our remote working solution is proving to be effective from an operational perspective.
  • Applied self-isolation to any employees returning from affected countries as advised by the relevant local government.
  • Continually adapted our employee and client communication strategy to alleviate concerns.

These are unprecedented times, and this has called for unprecedented actions and we believe Oak Group is positioned with its technology solutions and employees to continue delivering service levels at the usual high standard.  At this point all of our office locations remain open and we have no confirmed cases of COVID-19 across our 200 people.  We are well positioned with team cover in a remote working pattern to ensure support for our clients will always be there.

Should you have any concerns, please do not hesitate to contact your usual contacts at Oak Group.

12 March 2020

We are closely monitoring the COVID-19 / Coronavirus situation through a wide variety of sources, with a particular focus on the well-being of our employees and maintaining the operational effectiveness of our business globally. We are committed to minimising the impact of any service disruption to our clients.

We have implemented a number of proactive measures across our group that will help to protect our people and operations going forward. These are:

  • The establishment of a crisis management team who are actively monitoring the COVID-19 situation and ensuring that our business continuity plans are continually adapted to reflect the fluid situation of this pandemic;
  • We have issued several internal communications to our teams to ensure they are aware of Oak Group policy in respect of COVID-19, how to limit infection, quarantine requirements, personal travel and remote working guidelines;
  • Ceased all non-essential business travel and conference attendance. Any business travel deemed essential will be subject to a high level approval process; and
  • Deployed additional technology and resource to increase our remote working capabilities.

Business continuity plans will soon be enacted across Oak Group regions where there are cases locally of COVID-19. The delivery of this plan focuses on the well-being of our staff and being able to maintain excellent customer service levels.

At the time of writing our offices in the six jurisdictions in which we operate remain fully operational. Should you have any particular concerns or questions then please do not hesitate to get in touch with your usual contacts at Oak Group.